Return Policy

Return & Refund Policy

At Cover Code, we want you to love your purchase. If you are not completely satisfied, we’re here to help.

1. Returns
You have 7 days from the date of delivery to request a return. To be eligible for a return:

• The item must be unused and in the same condition that you received it.
• The item must be in its original packaging.
• Proof of purchase (order ID or receipt) is required.

2. Non-Returnable Items
The following items cannot be returned:

• Customized or personalized phone cases
• Items damaged due to misuse or improper handling
• Clearance or sale items (if applicable)

3. Return Process
To initiate a return:

• Contact us at officialjaspalseo@gmail.com
• Provide your order ID and reason for return
• Once approved, we will provide return instructions

Customers are responsible for return shipping charges unless the product received is defective or incorrect.

4. Refunds
Once we receive and inspect your return:

• You will be notified of the approval or rejection of your refund
• If approved, your refund will be processed within 5–7 business days
• The refund will be issued to your original payment method